Pipe that is used to carry rainwater from a roof to a drain at the ground level
You have 14 days from receiving your item(s) to return them should you wish to do so. Please contact us should you wish to arrange a refund/return. Any bespoke items, such as cut to size, are non returnable due to being a personalised/bespoke items.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like bespoke/personalised items. These items on our website are anything that is clearly stated as 'cut to size'
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.